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Shipping policy

Shipping Policy

Last Updated: 02/15/25

At ChromaVerse Polish, we strive to get your orders to you as quickly as possible! Please review our shipping details below.

Processing Time

  • Orders are processed and shipped within 3-5 business days (Monday–Friday, excluding holidays).
  • Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

  • We currently ship to USA.
  • Shipping rates are calculated at checkout based on location and order size.
  • Estimated delivery times vary by carrier and destination.

Lost, Delayed, or Damaged Packages

  • ChromaVerse Polish is not responsible for delays caused by the carrier.
  • If your package is lost or damaged in transit, please contact the carrier directly.

Address Errors & Returns to Sender

  • Please double-check your shipping address before placing your order.
  • If an order is returned due to an incorrect address, the customer is responsible for additional shipping fees to resend the package.

Contact Us

If you have any questions about your order, reach out to us at

Thank you for shopping with ChromaVerse Polish! 💜

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HERE TO HELP
Processing Time
  • Orders are processed and shipped within 3-5 business days (Monday–Friday, excluding holidays).
  • Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
  • We currently ship to USA.
  • Shipping rates are calculated at checkout based on location and order size.
  • Estimated delivery times vary by carrier and destination.
Lost, Delayed, or Damaged Packages
  • ChromaVerse Polish is not responsible for delays caused by the carrier.
  • If your package is lost or damaged in transit, please get in touch with the carrier directly.
Address Errors & Returns to Sender
  • Please double-check your shipping address before placing your order.
  • If an order is returned due to an incorrect address, the customer is responsible for additional shipping fees to resend the package.
Return & Refund Policy
At ChromaVerse Polish, we want you to love your purchase! If you're not completely satisfied, we offer a hassle-free return process.
Returns
  • We accept returns within 14 days of delivery.
  • Return shipping is free—we’ll provide a prepaid shipping label.
  • Items must be unused, in original packaging, and in the same condition as received.
  • There is no restocking fee for returns.
Exclusions
  • All items are eligible for return—except for final sale items.
Refunds
  • Once we receive your return, we will inspect it and process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees (if applicable) are non-refundable.

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