ChromaVerse Polish

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Processing Time

• Orders are processed and shipped within 3-5 business days (Monday–Friday, excluding holidays).

• Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

• We currently ship to USA.

• Shipping rates are calculated at checkout based on location and order size.

• Estimated delivery times vary by carrier and destination.

Lost, Delayed, or Damaged Packages

• ChromaVerse Polish is not responsible for delays caused by the carrier.

• If your package is lost or damaged in transit, please get in touch with the carrier directly.

Address Errors & Returns to Sender

• Please double-check your shipping address before placing your order.

• If an order is returned due to an incorrect address, the customer is responsible for additional shipping fees to resend the package.

Return & Refund Policy

At ChromaVerse Polish, we want you to love your purchase! If you're not completely satisfied, we offer a hassle-free return process.

Returns

• We accept returns within 14 days of delivery.

• Return shipping is free—we’ll provide a prepaid shipping label.

• Items must be unused, in original packaging, and in the same condition as received.

• There is no restocking fee for returns.

Exclusions

• All items are eligible for return—except for final sale items.

Refunds

• Once we receive your return, we will inspect it and process your refund within 5-7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees (if applicable) are non-refundable.